Until it is actually time you will not really familiarise yourself with the process of window replacement and the cost involved. From the range and options available today it is no easy task and figuring out the best choice to suit your needs and pocket is something only a good and experienced contractor can do.
First you need to interview the contractor and ask for an estimate and compare prices. If he is good, the pride in his work will shine through along with his enthusiasm and job knowledge and involvement in the process.
You have struck gold when you do find the contractor who will not only understand your needs but also advise you on the best possible way to go about the entire process of window glass replacement. But how do you know when you have stuck gold? Here are some pointers of what questions to ask your contractor:
- Full name and address of his company – This will help give you an idea of not only the location of the office (should any dispute or disagreement arise) but also information about how many years they have been in business
- If his company has insurance – Ask to see the general liability insurance and worker’s compensation insurance certificates which will protect you from the ill-effects of an accident. They should of course be current and valid. Contractors that do not have insurance might charge less but it is a risky proposition for you.
- Is the company licensed or does the contractor have credentials – Although not all states mandate that contractors should have a license, those that do have a specific one that requires your contractor to pass a written test to gauge his knowledge and professionalism. The contractor may tell you that he has a business license but that is more for a tax need than work skill.
- For how long has his company been in business – Less than three years indicates a degree of being unstable and a low learning curve. However start-ups can be encouraged with proper references and a look at the last job completed.
- Referrals or references from previous body of work – Photos do make an impact and help, but a firsthand look makes a huge difference in choosing your contractor. Failing which, a list of client names and their phone numbers to cross check.
- The company’s track record for handling and solving customer complaints – When taking referrals and phone numbers of previous clients this aspect can also be looked into. Specifically ask about timeliness, information exchange, room for changes and finally whether the company inspires trust.